Delivery & Returns

Dispatch and delivery

Shipping terms for France

To best meet your needs, we offer several delivery options. Delivery charges are calculated based on the type of product and its weight.

PLEASE NOTE: No dispatches at weekends or on public holidays.

Items are dispatched within two to six working days.

Please allow an additional 2 days for your order to arrive at your home address in mainland France (so please allow between 7 and 8 working days for home delivery).

If, however, you place your order at short notice and urgently require delivery by a date earlier than the timeframes specified above, we may be able to dispatch your order by express delivery. To arrange this, please contact our sales department on +33612285116 or by email: info@kinkyx-shop.com

Whichever delivery method you choose, as soon as your order is dispatched, we will provide you with a link allowing you to track your parcel online.

Delivery charges include packaging, handling and postage.

Latex product dispatch

Several delivery options will be available when you confirm your order. Prices vary depending on your choice of delivery method, your address and the weight of your parcel.

We will endeavour to offer you the best delivery rates.

Shipping for footwear

For this type of product, we only offer Colissimo delivery at a flat rate of €9 for France.

For other countries, the price and carrier will be calculated accordingly.

Returns and Exchanges

Returns and Exchanges Policy for Footwear

These terms apply to mainland France; please contact us for other EU countries and the rest of the world.

If, for any reason, you are not satisfied, you have 14 clear days from receipt to return the item without penalty, except for the return postage costs (Law No. 2014-344 of June 2014).
After this period, no returns will be accepted.

If you wish to exchange the item(s) you have received: see the procedure.

Please note: if the size requested for exchange is no longer available, we will endeavour to provide you with the most accurate restock date possible.

If you cannot find a style that interests you, we will credit your customer account with a store credit for the amount of your order, excluding delivery charges.

Please note: credit notes are non-refundable

Please note: new styles are added regularly. We’re sure that within a year, you’ll find something suitable to exchange for.

If, by any chance, you cannot find any models that appeal to you, we can extend this period.

For all cancellations and refunds of orders paid via PayPal, a fee of €6.50 will be deducted automatically. This amount corresponds to the charges levied by PayPal.

Any customer who orders two identical items in two different sizes and returns them to us will be issued with a credit note.

If a refund for your order is agreed, it will be processed within 14 days.

Follow the returns procedure.

1….. Log in to your account

2….. Go to your order history

(the details of your order will be displayed).

3… Tick the item(s) you wish to return

4…. State the reason for the return

5. …Don’t forget to let us know whether you’d like an exchange or a credit note.

(If nothing is specified, we will issue a credit note).

For any order over 200.00 euros, only an exchange will be possible, or a store credit will be issued.

If you cannot find any items to exchange, you will receive a credit note, which you can use to purchase a new item at a later date.

6…..Once we’ve received your request and it’s been approved by our team, you’ll be able to download your returns slip under the ‘My Account’ section… ‘Product Returns’.

7…..Once your request has been approved, please pack the item(s) you are returning to us carefully. Do not seal the box directly with tape; instead, protect it with craft paper or cardboard. Products must be returned to us in the condition in which you received them, complete with all components (original box, accessories, protective cover, instructions, etc.). If any one of these conditions is not met, the return will be refused and sent back to the customer.

8….. No exchanges will be accepted if the returned products have been visibly used or damaged by the customer, and if such use or damage renders the product unsuitable for sale.

9……Please note: We refuse all exchanges where, upon inspection of the shoes, marks, scuffs or dirt are found on the heels, soles or uppers.

10….Please also note: You must not stick tape directly onto the box or affix anything to it.

11…..Please also include the invoice (which can be downloaded from your account on the website) together with the returns slip.

Return address:

Rubber-K

Kinkyx

2484 Route de l’Éculaz

74930 REIGNIER

Please note that we do not accept parcels sent carriage forward. In the event of a parcel going missing, no refund will be issued without proof of posting. Please note that we only process exchanges once.

The same applies where a credit note has been issued for an exchange.

As the credit note is considered to have already been used, it will not be possible to make a second exchange.

Please note: For all telephone enquiries, we do not respond to calls from withheld numbers. Thank you for your understanding.

Returns and Exchanges Policy for Latex Products

As these products are made to order, we do not accept returns or exchanges.

Our products are guaranteed for 1 year against peeling or manufacturing defects.

Products that are torn or damaged due to misuse will not be covered by the guarantee.